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PLATFORM & TECHNOLOGY

Five layers. One seamless intelligence.

Every layer works together — from the human-facing channels down to the data intelligence that compounds over time.

1

ChatCore

Human world interface

All channels · Bi-directional · Proactive

VoiceSMSEmailChatPhoneWidgetProactive outreach
2

OperatorHub

AI workforce management

Named operators · Workspaces · Identity-aware

Named operatorsIdentity-aware behaviorOperator-to-operator routingConformity operatorFallback routing
3

Guardrails

Pre-execution validation

Rules engine · AI verifiers · Action blockers

Business rules engineAI pre-validatorsAction blockersScope checkers
4

PodCore

Operator intelligence engine

Knowledge · Integrations · Security · Model routing

Business context & knowledgeAPI & non-API connectorsZero-trust tokenizationModel-agnostic routingCRM · Calendar · ERP
5

Data Intelligence

Intelligence that compounds

Non-sensitive · Cross-client · Long-term moat

Anonymized interaction metadataCross-industry benchmarksPredictive analyticsOperator performance BI
SECURITY

Zero-trust by architecture.

Every operator interaction is protected by a multi-layer security model that keeps sensitive data inside your environment.

1

Client Systems

Real data stays here always

2

Tokenizer

Masks all sensitive fields

3

External LLM

Receives tokens only — never real PII

4

Reconstruct & Act

Real data restored, action executes

Field
Real value (stays in client system)
Token sent to LLM
Person name
John Smith
[P1]
Email
john@company.com
[E1]
Phone
+1 514-555-0100
[PH1]
Financial
$42,000.00
[AMT1]
Identity
SIN / SSN
[ID1]
GUARDRAILS

Operators never hallucinate.

Every action passes through validation before execution. When operators hit scope limits, they escalate — never guess.

🛡️ Business Rules Engine

Configurable rules per workspace and operator role. Defines what is permitted, what requires confirmation, and what is blocked entirely.

🤖 AI Pre-Validators

Independent verifier operators review proposed actions before execution. They check scope, tone, accuracy, and policy alignment.

⛔ Action Blockers

Hard stops for high-risk actions — external communications without confirmation, financial modifications above threshold, cross-workspace data access.

👁️ Conformity Operator

Always running across all workspaces. 100% activity logging, real-time validation, anomaly detection, and intervention capability.

COMPLIANCE

Built to meet the standards.

Law 25 (Quebec)

Privacy law built into our architecture by design

GDPR (EU)

PII tokenized, never leaves client environment

HIPAA (US health)

Zero PII exposure to external AI models

SOC 2 (in progress)

Audit trail and zero-data-exposure architecture

Deploy on the platform that's already production-proven.

Talk to us about deploying your first operator. Fast setup, immediate value.

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